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Financial Policy

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PAYMENTS

We accept cash and credit cards, we do not accept personal checks. Our billing office is open Monday – Friday from 9:00am – 4:30pm. Our phone number is (231) 642-5433. For your convenience, we are able to accept credit card payments over the phone. We do not accept insurance checks made payable to the patient or subscriber.  

 

NON-PAYMENT

If your account is 90 days past due you will receive a letter stating that you have 14 days to pay your account in full. Partial payments will not be accepted unless otherwise negotiated. Please be aware that if a balance remains unpaid, we may refer your account to an outside collection agency. 

 

AUTO AND LIABILITY ACCIDENTS

Please advise our staff and provider if there is any reason your visit may be related to an auto accident.  We will need a claim number, date and time of the accident, and billing information. You will need to know if your health insurance is to be billed primary to other insurances.  

 

WORKER’S COMPENSATION

Please advise our staff and provider if there is any reason your visit may be work related. We will require authorization from your employer for you to be treated.  Until we receive authorization from your employer, the charges for your services will be your responsibility.  

Insurance 

The Walk-In Clinic participates with the following insurance companies:

 

  • Aetna

  • Blue Cross Blue Shield of Michigan

  • Cigna

  • Cofinity

  • Humana

  • Medicaid - Basic and Managed Care Plans

    • McLaren

    • Meridian​

    • Molina

  • Medicare

  • Medicare Advantage Plans

  • Priority Health 

  • Tricare

  • United Health Care

 

If you are not insured by a plan with which we participate, payment will be expected at the time of each visit, and we will courtesy submit a claim on your behalf.  If you are insured by a plan with which we participate we require a copy of your insurance cards to be included in your chart. Knowing your insurance benefits is your responsibility. Please contact your insurance company prior to your visit for coverage information.  

 

CO-PAYMENTS AND DEDUCTIBLES 

All co-payments and deductibles must be paid at the time of service. This arrangement is part of your contract with your insurance company.  If your current co-payment cannot be determined, you will be expected to pay a preset amount.  

 

NON-COVERED SERVICES

Please be aware that some of the services you receive may be non-covered or not considered reasonable or necessary by your insurance company. These services will be your financial responsibility and are expected to be paid for at the time of service. The provider’s decision to order tests, x-rays, labs, and any other medical services is based on your health care needs, not your insurance coverage.

 

CLAIM SUBMISSION

We will submit your claims to any insurance company with which we participate, and will assist you in any way we reasonably can to help get your claims paid. Your insurance company may need you to supply additional information directly. It is your responsibility to comply with their request. Please be aware that the balance of your claim is your responsibility whether or not your insurance company pays your claim. Your insurance benefit is a contract between you and your insurance company; we are not party to that contract. If your insurance does not pay your claim within 45 days, that balance will automatically be billed to you.

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